Smith Auto body shops can sometimes make errors that affect the quality and safety of the repairs. Here are some common mistakes that auto body shops make and how you can spot them:
1. Poor Paint Matching
- Error: The new paint doesn’t match the original color of the vehicle, leading to noticeable differences in shade or texture.
- How to Spot: Inspect the vehicle under natural light. Look for any inconsistencies in color or finish between the repaired area and the rest of the car.
- Solution: Ask the shop about their paint matching process. Ensure they use computerized paint matching systems and check their work before leaving the shop.
2. Misaligned Panels
- Error: Repaired or replaced body panels (doors, fenders, bumpers) are not properly aligned, leading to gaps or uneven surfaces.
- How to Spot: Check the gaps between panels, like between the hood and fenders or doors and body. Gaps should be uniform and consistent on both sides.
- Solution: Request the shop to realign the panels if you notice any misalignment. Proper alignment should be checked and corrected before the vehicle is returned to you.
3. Overlooking Structural Damage
- Error: Structural damage (such as to the frame) is not properly addressed, leading to safety concerns.
- How to Spot: Pay attention to unusual vibrations, poor handling, or a vehicle that doesn’t drive straight. These can be signs of underlying structural issues.
- Solution: Ask the shop if they checked for structural damage and what repairs were done. Consider a second opinion if you suspect any issues.
4. Improper Surface Preparation
- Error: Inadequate surface preparation before painting, leading to issues like peeling, bubbling, or uneven surfaces.
- How to Spot: Inspect the paint job closely for any rough spots, bubbles, or areas where the paint seems thin or uneven.
- Solution: Discuss the shop’s preparation process before work begins. If you notice issues, ask for a repaint or a redo of the surface prep work.
5. Faulty Repair of Plastic Components
- Error: Improper repair of plastic parts like bumpers, leading to cracks or weak spots that may reappear.
- How to Spot: Check repaired plastic parts for any visible cracks, rough edges, or areas that don’t seem securely attached.
- Solution: Inquire about the methods and materials used for repairing plastic parts. If issues persist, request a replacement of the part instead of a repair.
6. Incomplete Repairs
- Error: The shop may miss or overlook certain damage, leading to incomplete repairs that may cause problems later on.
- How to Spot: Review the initial damage report and compare it with the completed repairs. Ensure all damage areas are addressed.
- Solution: Ask for a detailed list of all repairs performed and verify that everything has been completed before accepting the vehicle.
7. Poor Welding
- Error: Substandard welding on parts like fenders or frame components, leading to weak joints that could fail over time.
- How to Spot: Look for uneven or inconsistent welds, areas that appear to have been over-ground, or signs of rust around the welds.
- Solution: Ensure the shop employs certified welders and uses proper equipment. If you spot poor welds, insist on redoing the work with proper welding techniques.
8. Wrong Parts Used
- Error: Using incorrect or non-OEM (Original Equipment Manufacturer) parts that don’t fit properly or aren’t as durable.
- How to Spot: Ask to see the parts being used before they’re installed. Check for manufacturer labels and compare them with the original parts.
- Solution: Insist on OEM parts or high-quality aftermarket alternatives. If the wrong parts are used, request that they be replaced with the correct ones.
9. Overspray and Paint Imperfections
- Error: Paint overspray on areas that shouldn’t be painted, such as windows, lights, or trim, leading to a messy finish.
- How to Spot: Examine the vehicle for any signs of overspray on non-painted areas or paint imperfections like drips or dust particles.
- Solution: Have the shop remove any overspray and correct the imperfections. Proper masking techniques should be used during painting to prevent this issue.
10. Electrical Issues After Repairs
- Error: Problems with the vehicle’s electrical system, such as malfunctioning lights, sensors, or electronics, often caused by poor reconnections after repairs.
- How to Spot: Test all electrical components, including lights, wipers, sensors, and infotainment systems, to ensure they work properly.
- Solution: Bring any electrical issues to the shop’s attention immediately. They should fix any wiring or connection problems caused during the repair process.
11. Water Leaks
- Error: Improper sealing of windows, doors, or sunroofs, leading to water leaks inside the vehicle.
- How to Spot: After a car wash or rain, check for any signs of water inside the cabin, especially around windows and doors.
- Solution: If you notice any leaks, ask the shop to reseal the affected areas properly. Ensure they use high-quality seals and adhesives.
12. Airbag and Safety System Malfunctions
- Error: Improper handling or reconnection of airbags and safety systems, leading to potential malfunctions.
- How to Spot: Check the dashboard for any warning lights related to airbags or other safety systems. Also, ensure the airbags have been properly reinstalled.
- Solution: If there are any warning lights or safety concerns, return to the shop immediately. The safety systems must be fully operational after repairs.
13. Misaligned Suspension or Steering
- Error: After an accident or repairs, the suspension or steering may not be properly aligned, leading to handling issues.
- How to Spot: Test drive the vehicle and pay attention to how it steers. If it pulls to one side or feels unstable, there may be an alignment issue.
- Solution: Have the shop check and adjust the alignment and suspension components. This is crucial for the vehicle’s safety and handling.
14. Residual Odors
- Error: After repairs, particularly after bodywork or painting, lingering odors from solvents or adhesives may remain inside the vehicle.
- How to Spot: Upon picking up your car, pay attention to any strong chemical smells inside the cabin.
- Solution: If the odor is overwhelming or persistent, ask the shop to properly ventilate the vehicle or clean the interior to remove the smell.
15. Missing or Damaged Accessories
- Error: Small items like trim pieces, badges, or accessories may be forgotten or damaged during the repair process.
- How to Spot: Inspect your vehicle for any missing or damaged accessories, such as emblems, trim, or interior components.
- Solution: Report any missing or damaged items to the shop and request replacements or repairs. Ensure they return the vehicle in the same condition as when you brought it in.
By knowing these common errors and how to identify them, you can better protect yourself and your vehicle from subpar repairs. Always perform a thorough inspection before accepting your vehicle from an auto body shop, and don’t hesitate to ask questions or request corrections if something doesn’t seem right.
